Support

Reviewed · September 7, 2026

Contact Hatchling Habits

Email is the best way to get help. Please include the grown-up account email and a description of the problem, but never send your password, parent PIN, friend code, or a child’s full legal name.

Eliana Elizabeth LLC
379 Cheney Hwy, Unit #323
Titusville, FL 32780
support@hatchlinghabits.com
321-323-7177

Account and privacy help

Grown-ups can download family data and manage deletion from the Parent Dashboard. If you cannot enter the app, use the separate account-deletion page. Privacy questions can be sent to support@hatchlinghabits.com.

When reporting a problem

Tell us the type of device, what screen you were using, and what happened. A screenshot can help, provided it does not contain passwords, PINs, friend codes, or other private information.

Enchanted purchases

If an active Enchanted subscription does not appear, open the Parent Dashboard, select Current Plan, and choose Restore Purchases. Subscription changes and cancellation are managed through the App Store or Google Play account used for the purchase. Please include the grown-up account email when contacting support, but never email a store password or full payment information.